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24/7, 365 US-based Customer Service with the fastest response times in the business. The average resolution time from our service team is 9 minutes.
Pro-Consumer Policies
We deliver fair, predictable, transparent web hosting services that doesn’t include hidden fees, gimmicky introductory pricing, contracts, or account change penalties.
Reach Out Any Time
Contact Pair and work with a real human working locally in our Pittsburgh-based facilities.
24/7 Web Hosting Support
We work 24/7 to monitor our servers, datacenter, and network to give you great speed, reliability, security, and uptime.
Providing Services Since 1996
26 years in web hosting services is forever. We’ve seen and survived it all. Count on us to be around the next 26 years, too.
On Six Continents
Active Domains
Good Support Comes
from Happy Employees
Since going online in 1996, Pair has been committed to providing amazing, local, never-outsourced support.
Our support techs work in the same facilities as our Pittsburgh datacenter. Support techs are on site 24/7 and never more than a short walk across the hall from your server. It doesn’t get much more local than that.
Help for your whole account.
We pride ourselves on going the extra mile. Support techs are trained in the third party software we offer, including WordPress. Plus, by offering first-party, custom-built software solutions for our account control software, SSL and domains interfaces, you can talk directly to the people who know our products best — us. You just need to make one call and you can access all the help you need.
Sometimes the best support is the support you never need to call.
That’s why we monitor our network, servers, and datacenter 24/7 for performance, security, and most importantly — uptime. When problems are detected, we have staff working around the clock to take care of things. You can rest easy, even if we’re still up.
With a 100-day money back guarantee and no upgrade or downgrade fees, you don’t need to stress too much about choosing the right plan the first time around.
When you’re ready to start looking for a plan, we offer over a dozen plan types and fully-customizable servers. Check out our Help Me Choose guide or just give us a call. Our expert, low-pressure sales team can help you understand all your options.
At Pair, our mission is to go beyond standard hosting services and give your website a secure home with unbeatable support you can always count on. For our core hosting services, we provide a variety of behind-the-scenes maintenance and preventative measures. We regularly test network connections for optimal speed and performance. We have a multi-provider network so there’s a back up in place if one network experiences downtime. If there’s a problem with a network, we contact our providers so you don’t have to.
We also support the following:
While we can’t build the site for you, we do offer and support Weebly and WordPress. Weebly is a popular drag-and-drop website builder that doesn’t require any coding to build a site! WordPress is the world’s most popular content management system and can be used with or without coding.
Whether you choose to code your own site or use one of our tools, we also offer 24/7 support and resources like the comprehensive documentation found on our Knowledge Base if you need help.
World Class 24×7 Support:
1.877.724.7638
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